D5.5 Integrated Social Support Palette

This deliverable 5.5 Integrated Social Support Palette is the result of Task 5.3 activities aiming to develop the Integrated Social Support Palette (ISSP) application/module, i.e. a group of tailored platform services.

ISSP provides a tool to support a range of administrative and social services available in a defined region. The module includes a range of sample cases (services widely available and requested by the target groups), while the application is flexible to offer caregivers and professionals the ability to set up pre-defined cases and new procedures if new functionality is required. The module also contains a self-learning facility to support users to build a new case built on frequently used patterns and scenarios.

The offered functionality includes an extendable range of cognitive tests and games, to assess the status of patients and support individuals to maintain cognitive abilities, while also providing a form of entertainment as motivation to use the platform. This part of the module also offers rehabilitation exercise support and interactive training for the preservation of personal experiences.

Elements and submodules within ISSP
This deliverable presents the status of the ISSP services by M24 (December 2017) on the first version of development with separated sections for the integrated functionalities:

  • Administrative procedures (already present in First release, enhanced version)
  • Social Services (already present in First release, enhanced version)
  • Cognitive tests and games ((already present in First release, enhanced version)
  • Maintenance of Personal Experiences (New, now tested and integrated)
  • Rehabilitation Exercises (New, now tested and integrated)
  • Recommender system (New, now tested and integrated)

Key users of ISSP Services

Various parts of ISSP are targeting various primary target groups within the main target groups of ICT4Life. Each submodule has a “typical” user which is most likely to be able to utilise the support the application part can offer. These are:

  • ISSP Administrative Procedures: Caregivers (such as social workers or competent family members) acting on behalf of their client/family member (the patient). However, patients can fully view/administer and follow these transactions, also granting or revoking rights of contacts empowered to act on his/her behalf.

  • ISSP Social Services: Caregivers (either family caregivers or local social workers) to act on patient’s behalf, however, patients with relatively good cognitive abilities are also D5.5 Integrated Social Support palette able to use the function. Professionals can use the background information storage to
    inform families/clients about certain details on availability and details of local social services as well as eligibility conditions (some of which the system applies automatically based on the patient’s stored data in ICT4Life)

  • ISSP rehabilitation Exercises: Professionals (physiotherapists) can compile these exercises and send them with timing and reminders to the individual patient, who is the final user of this service, performing exercises at home.

  • Cognitive games and recommender system: directly for the patient, sometimes with an active help and intervention of care staff or family members.

Co-design and enhancements

Since ISSP will be addressed to people with low to medium level of expertise in such tools, special care has been taken so that this tool is equipped with a user-friendly interface. Initial feedback from end-users defines final functionality, both in terms of content and appearance, as part of the co-design procedure. Key changes implemented after user feedbacks were:

  • More precise translation in national language versions and renaming some main menu items to be more recognisable for the average user.
  • Changes to the initial menu screen to make it easier to follow logic.
  • Enabling the user to launch a new procedure from main ISSP page without checking the description of the actual procedure.
  • Enabling the user to set the order or proposed rehabilitation exercises more directly and possibility to add “in-house” multimedia elements (such as videos not available on Youtube) to rehabilitation exercises
  • Changing visual appearance of some menu items and text elements.

These changes were implemented after suggestions and clarifications with APM, E-SEN and UPECS.

Except for the submodules of Cognitive Games/Recommendation systems, other modules were developed by Netis, in close cooperation with Artica, main developer of the Android App, which offers several shared functionalities, such as user access management and relationships (to give or revoke access to information or act on behalf), Calendar or Notification which became part of ISSP services, reminding users to do their exercises, perform the next phase of an administration procedure or perform an action in relation to accessing Social Services.

Patients can also access all designated Rehabilitation Exercises and Games on their mobile devices, while professionals can edit embedded content (detailed descriptions of administrative procedures, social services, multimedia or text-based elements of Rehabilitation exercises etc.) on the web interface of ICT4Life. Integration process of these services is outlined in Deliverables D6.2 and D6.3, while more detailed information about user testing procedures and results can be found in Deliverable D7.2.

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