Integrated Social Support Palette module in ICT4Life

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Household administration, personalised exercise plans and managed access to local social services

Modules are continuously developed, tested and upgraded within ICT4Life. Some offer direct services for users: one of these is the Integrated Social Support Palette (ISSP). In addition to core „process management” services of ISSP, the application also provides support to perform rehabilitation exercises at home, directly instructed by a professional.

Whether we like it or not, some level of administration and bureaucracy are part of our lives: we all have to pay bills, report our data or changes to authorities (by completing, submitting and storing some forms and files).  As we grow older, we also become eligible to more and more support services – however, they usually also require some form of administration and “management”.

Chasing papers and getting lost where we stand with an administration process of several steps, balancing between privacy and practical solutions? Both family members and formal caregivers (e.g. social workers) are keen to help elderly people in daily administration tasks or accessing locally available social support services – but in several cases, they themselves need some information and support to do this. Elderly people are also hesitating to give permission and authorisation to someone else, if not sure that they can still closely monitor what is happening, and, if necessary, they can revoke this authorisation if they are unhappy with the help they are getting.

In Integrated Social Support Palette (ISSP) services, patients can log in, then select family members, their doctors and formal caregivers to grant them limited or full authority to perform certain actions on their behalf, while they still get direct notifications and reminders about certain actions and can track directly (if they wish) what is happening. These authorised people then can build simple or more complicated, step-by-step procedure logs about various administration-related processes using the ICT4Life tool (such as obtaining a disability card, appoint a full or partial legal guardian, manage public utility bill payments or similar). They can access and obtain locally available social services such as home aid (to get help with cleaning, personal hygiene or shopping), cooked meals or transportation to the doctor or day care centers.

The flexible “mirrored workflow management” system allows to upload important documents (in electronic format), share information with contacts either to view the whole procedure (and intervene if required) or get access only to a particular event to which the “owner” of the procedure considers it necessary. For example, a specialist doctor can get access to the step which includes direct consultation with this patient, but the rest of the procedure is not visible for this specialist. It is very easy to track where someone stands with a certain procedure in the step-by-step list, even if there are several days or even weeks between two events.

ICT4Life Platform also stores relevant and up to date “how to” information about common administrative procedures and region-specific social services, saving time and effort for the user to search this info outside the application.  The system also offers „suggestions” when someone builds an individual procedure: from the „most popular next steps” other users selected.

Have you done your exercises today?

People with a chronic condition – such as Parkinson’s or Alzheimer – usually benefit a lot from regular exercises. However, it can be time consuming and rather expensive to visit a physiotherapist just to perform a personalised series of exercises. Most of these exercises can be done at home – if the patient get the proper instructions, and the professional already knows the optimal type of exercises, the best number of repetitions and the frequency of the “exercise sessions” for a particular individual.

Therefore, a tool was developed in which physio professionals can compile an individual set of exercises from already uploaded exercise sessions, just like building a LEGO structure from standard elements.  When this “package” is ready, the professional can also set additional instructions such as how many times a week the patient is recommended to perform the exercises and how many times one particular exercise shall be repeated before the user moves to the next one. Then the “package” is delivered straight to the patient’s smartphone or other Android device, while timely notifications and reminders also help the patient to exercise regularly.

ISSP is currently being tested in Hungary, Spain and France by patients, caregivers and professionals, giving feedback in which situations it can be most useful, and how the services can be improved to be valuable part of integrated care in the future.

Author: Netis Ltd

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